The Club FAQs…
Am I financially protected ?
You only pay a deposit with Staff Travel Club and the remaining balance directly to the partner. Therefore the small amount you pay up front is minimal, but subject to our Terms and Conditions, alongside the hotel’s cancellation and refund policy you agreed to at the time of booking, you are 100% financially protected.
Are the prices per person or per room and do they include taxes?
The prices are shown 'per person per night'. Each booking will indicate if there are any additional taxes, resort fees or charges applicable.
Are Meals included in the Rates?
Generally each booking is based on a Bed & Breakfast basis. It will be clearly marked if it is on a Room Only/Half Board/Full Board/All Inclusive basis. Often any upgraded board options will be shown in the extras section, if breakfast needs to be paid for.
I want to change / amend my booking, how do I do this?
The best way to process this, would be to send us an email, so we can check with our partners about the change you want to make. Sometimes, it might be easier to make a new booking if you want to change dates or room types, and make a new booking request, and then cancel an old booking. We will then move your deposit over so you don’t get charged any admin fees. If it is something else, like adding an extra person or board basis, sometimes this can be easily done via the booking portal.
Are there any extras to pay locally after I have made my booking?
In each booking, it will clearly show any extra charges applicable - such as city taxes, resort fees or anything else.
What if the hotel I want to stay at is not on the website?
Right now that would mean we don’t have a direct agreement in place with them, but please do send us an email and let us know who they are and we will be happy to reach out to them to add them to our network.
I want to extend my stay now I am here! Can I have the same rate?
Generally it is possible to extend your stay using the same rates etc, but this is based on availability and at the partners discretion. We normally suggest checking with reservations first, and then if availability allows, request via the booking portal to get this confirmed and the new deposit paid to secure the additional nights.
I want to cancel, is that possible?
If you need to cancel at anytime you can check in the portal where you made the booking and if cancellations are allowed a Cancellation-button will be shown on the review-booking-page. Each partner has a unique policy, some 30 days before, some 15 days, some 10 days and others even shorter. As a rule of thumb, if outside of 30 days, you should be fine to cancel your booking FOC, minus Staff Travel Club’s admin fee (£30). If your deposit is lower than our admin fee, no refund will be provided and you will not be asked to pay the difference.
Can I get a refund on my Deposit?
We will return your deposit if you adhere to the terms set out within each partners policies. There will be a small admin fee (£30) to pay Staff Travel Club which has been agreed at booking stage.
I want to work with this hotel when I get home, can you help me?
We love this! If you loved your stay so much and want to support the partner when you get home and promote it to your clients, we are more than happy to connect you with the Sales and Marketing team at the hotel.
The admin fee, what is this?
The admin fee is £30 and this covers the cost of any time spent dealing with your request and also any bank fees that have to be covered in the event of receiving and refunding you. The fee is based on a per booking basis which we think is reasonable.
Payment terms?
Once a booking is confirmed, we will let you know and send you an invoice. Payment is then requested within 24 hours to secure your booking. Payment is possible via card through our partners at Stripe or bank transfer, which is preferred as being a small company, it will help minimise our costs and keep our prices low for you.